At Dermagic Europe, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day refund policy. Please review the following terms and conditions for refunds:

1. Eligibility: To be eligible for a refund, items must be returned within 30 days of purchase, in their original packaging, and unused.

2. Process: Contact our customer service team at customerservice@dermagic.eu or call +447425388643 to initiate a return. We will provide you with a return authorization and shipping instructions.

3. Return Shipping: You are responsible for the return shipping costs, except in cases where the product is defective or incorrect due to our error. We recommend using a trackable shipping method to ensure safe delivery.

4. Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, we will issue a refund to your original payment method within 5-7 business days.

5. Non-Refundable Items: Shipping costs and items marked as non-refundable are not eligible for refunds.

Please note that we reserve the right to refuse a refund if the item returned does not meet our return criteria.

If you have any questions or concerns about our refund policy, please contact our customer service team for assistance. We are here to help!